Commercial Profit

If you must conduct a survey within the process, invoke functionality so that the form step by step carried it by each one of the questions make you. Finally if your organization works (cross selling) cross-selling strategies you can leverage to talk to the customer about the new product that has not yet bought and registered in CRM customer profile that fits. Reports and queries on the system allows, the call center supervisor and the person in charge of service to the client in the Organization, review the management and efficiency of the agents in the resolution of the requests of the customers.You can analyze types of requests are the most frequent, which are more time taken in responding to the customer, how many are resolved in service agreements established by the company and which agents should improve its performance to meet the Organization’s standards. Similarly the areas of sales and marketing of your organization are aware of the management conducted with the customer so that in the next commercial visit the Executive’s account, then going to be aware of latest calls that the client made to the Contact Center. SalesLogix is a CRM tool that covers excellent customer care processes.Some of the features that gives you SalesLogix include: account management and contacts management of incidents (Tickets) returns management follow-up to defects asset management contract management service database of knowledge and fast searches management activities and calendar integration with other applications, queries and searches in system reports and business intelligence (BI) reporting and alerts self-service for customers (SalesLogix Customer Portal) Portal workflow (WorkFlow) multiple interfaces () operationWindows, Web and mobile) in conclusion, SalesLogix provides functionality and Platform for your organization automate service processes to the customer, ensuring that you have a comprehensive vision of information enabling a competitive difference for your company in the market.